This Refund Policy applies to all purchases made through Thinnex, LLC ("Thinnex," "we," "us," or "our") including telehealth services, consultations, subscriptions, and prescription fulfillment services.
By using our Services or completing a purchase, you agree to this Refund Policy.
All payments made to Thinnex are final and non-refundable except in the limited circumstances described below.
Because our Services involve provider evaluation, administrative processing, and pharmacy coordination, refunds are not issued once services have been rendered or prescriptions have been processed.
Important: The telehealth consultation fee and provider review fee are non-refundable once a provider has initiated your evaluation, regardless of whether a prescription is issued.
Refunds may only be issued under the following conditions:
A refund may be requested if:
Once a prescription has been processed, sent to a pharmacy, or prepared for shipment, it is no longer eligible for a refund.
Refunds or replacements may be issued if:
To request a refund for a damaged or incorrect product, you must contact us within 5 business days of delivery and provide photographic or written documentation of the issue.
If a licensed provider reviews your intake and determines you do not qualify for treatment, and your medication has not yet been prepared or shipped, you may be eligible for a partial refund of the medication cost. The telehealth consultation/intake fee is non-refundable in this scenario.
If you were charged more than once for the same order due to a billing error, we will promptly refund the duplicate charge(s) upon verification.
Monthly plans may be cancelled at any time. Cancellation stops future billing cycles. No refund is issued for the current billing period once payment has been processed, as medications for that cycle are immediately dispatched for fulfillment.
Quarterly plans are prepaid for a 3-month period. Cancellation after payment is processed is not eligible for a refund if medication has been prepared or shipped. If you cancel a quarterly plan before any shipment is initiated, you may be eligible for a prorated refund less any processing fees and consultation costs already incurred.
Satisfaction Concern? If you are experiencing side effects, dissatisfaction, or any medical concern with your treatment, please contact our care team before cancelling. We are committed to finding a solution — whether that involves dosage adjustments, treatment changes, or other accommodations.
The following are explicitly non-refundable under all circumstances:
To request a refund under an eligible circumstance, follow these steps:
Email us at support@thinnex.com with the subject line "Refund Request — [Your Name]."
Include your full name, order or account number, the reason for your request, and any supporting documentation (photos, tracking info, etc.).
Our team will review your request within 3–5 business days and respond with a determination. Additional information may be requested.
Approved refunds are processed to the original payment method within 5–10 business days. Processing time may vary by financial institution.
We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Many issues can be resolved quickly through direct communication with our care team.
Initiating an unauthorized chargeback for services or products that do not qualify under this policy may result in suspension of your account and the termination of your subscription. We reserve the right to provide documentation of services rendered and this policy to your financial institution in response to any dispute.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our Services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
If you have questions about this Refund Policy or would like to submit a refund request, please contact us:
Company: Thinnex, LLC
Website: thinnex.com
Email: support@thinnex.com
Please include your full name, order number, and a description of your issue. We typically respond within 1–2 business days.